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Eindhoven Airport continues to invest in quality improvements

Renewed security area, new Check In and Bagtag kiosks and more quality impulses

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With new services and optimizations, Eindhoven Airport is once again making a qualitative leap. The planning includes a facelift of the security area, new Check In and Bag Tag kiosks and a new catering establishment on the landside. In addition, the service point for passengers with reduced mobility was recently optimized and a new access point to the apron was delivered.

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The new security area is currently being redesigned; its appearance is also being greatly improved. In addition, the passenger routing to the security area will be optimized. The new area will soon be accessible via a clearly recognizable access point. Before travellers enter the security area, they will be guided through the pre-scans that have been brought forward for better routing. The interventions create more peace and overview for passengers and employees in the area. This is important because the security process is a key process in the airport's operations while, at the same time, it is often a stress point for passengers at the beginning of their journey. In addition, an orderly and pleasant environment is important for the employees on site. The new security area will be ready in mid-March.

Check In and Bag Tag kiosks

An extra service for passengers are the six Check In kiosks and five Bag Tag kiosks in the terminal (on landside). The self-service Check In kiosks allow passengers to perform various airline services such as check-in, select a seat and print a boarding pass. Initially, the Check In kiosks are only available for Transavia and TUI passengers. The Check In kiosks are an addition to the manned Check In counters. These counters remain available for the handling of complex bookings, for example. At the Bag Tag kiosks, passengers print a self-adhesive baggage label for hold baggage after which the baggage can be checked in at the self-service drop-off desks. These Bag Tag kiosks are available for all airlines. Making the self-service kiosks available, ensures faster and more efficient handling. The kiosks are expected to be gradually available for passengers in the course of January. If necessary, more kiosks will be added later in 2021. The service point for passengers with reduced mobility (Mobility Assistance) on airside (after security) was recently optimized. The space has been expanded to provide more space for wheelchairs and companions. In addition, the appearance has been modernized and two flight information screens have been installed. The signage has also been adjusted so that it is now a clearly recognizable and easy to find. Furthermore, a new service desk (near gate 6) has been added.

STRIPES

New in the terminal on landside is food & beverage facility STRIPES which opens mid-December. The successor of Farm Koffie 'breathes' Eindhoven. The company's industrial/urban 'look & feel' suits the city of Eindhoven. The name does not coincidentally refer to Strijp-S, a typical urban spot in the heart of the city. The facility with a bar, lounge and outdoor terrace mainly offers products from local suppliers. The business is run by the Vermaat Group.

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The new entrance to the platform was opened in November. The new building of this so called Main Entrance Post - which is used by many employees and suppliers - is spacious and can therefore handle more vehicles and employees. The building is equipped with a double vehicle lock and a separate exit from the platform to the public road. The new building offers more comfort on all fronts for employees and suppliers who use it.

Strategy

By offering additional facilities and optimizing them, the airport offers even more quality to travellers and employees. This improvement in quality is in line with Eindhoven Airport's strategy to focus on quality instead of quantity, and to focus on increasing the service level of the airport even further.

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About Eindhoven Airport

Eindhoven Airport is the second largest airport in the Netherlands with over 6 million passengers in 2018. The airport serves Brainport region and connects it with Europe and makes the region internationally accessible in balance with surroundings. The convenience for the passenger comes from the airport Álways Easy’ strategy. Flights depart from Eindhoven Airport to over 80 destinations. Speed and the total airport experience are its added values. With 2000 direct jobs the airport has grown into one of the region's largest employers. Business responsibility is part of our DNA. Continuously we pay attention to the balance between international connectivity, the environment, sustainability and the quality of live. The owners of Eindhoven Airport NV are the Schiphol Group, the province Noord-Brabant and Eindhoven city.

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